We have a 30-day return policy on physical items, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
When ordering any print-on-demand product (such as a t-shirt, hoodie, sweatshirt, mug, stickers, phone case, or canvas art print), all products are unique and produced only once ordered. Returns and exchanges are not permitted if the wrong size or color is ordered or if you change your mind. Additionally, for DTG products (Direct-to-Garment printing method), there is a tolerance of 0.5” for print placement — minor variations in print placement will not be considered defects.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. In case of a damaged product or a manufacturing error, you may request a free reprint or a refund if you contact us within 30 days of product delivery.
To initiate a reprint or refund process, please email us at gratitudegirltv@gmail.com and provide a clear photo showing the issue. Items sent back to us without first requesting a return will not be accepted.
The GR8FL GIFTS™ digital experience — including your GR8FL GRAM™ tribute letter and associated digital deliverables — is a personalized digital service. As such:
Orders for physical GR8FL GOODies™ may be cancelled before they enter production. Once a print-on-demand order has been submitted to production, it cannot be cancelled. Please contact us as soon as possible if you need to cancel an order.
Certain items cannot be returned, including perishable goods, custom or personalized items, and personal care goods. We also cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method. Please allow time for your bank or credit card company to process and post the refund.
You can contact us for any return or refund questions at gratitudegirltv@gmail.com.